Keith T. Sutherland

  • 27 Apr 2016 2:58 AM
    Message # 3987752
    David Hart (Administrator)

    Keith T. Sutherland

    1051 Highland Ave., Dayton, OH 45410

    keithtsutherland@gmail.com (330) 801-7758 

    Professional Summary:

    Experienced IT professional with excellent communication and diagnostic skills with the ability to consistently solve problems and rarely escalate issues as well as provide exceptional customer support. Proactive self-starter known to initiate system improvements to increase system stability and staff productivity.


    Servers: Exchange 2003, 2010, Terminal Server, Citrix, Active Directory, Backup Exec 2010, 2012, 2012 R2, Windows Server 2000, 2003, 2008, 2008 R2, 2012, Symantec Endpoint Protection Manager, SMS, Radia, HP Client Automation, SCOM/SCCM, Phoenix Commander, Microsoft SQL

    Networking: Routers (Cisco, Netgear, Dlink), Switches (Cisco, Netgear, Dlink), Wiring.

    Workstations: Windows 2000, XP, Vista, 7, 8, Linux Ubuntu, Mac OS X, Symantec Endpoint Protection, Microsoft Office 2003, 2007, 2010, 2013, 365, Phoenix Vista ATM.

    Mobile: Android, Apple iOS, Windows Mobile. 

    Work History:

    Diebold                         Service Systems Engineer                    March 2012 – Present

    • ·        Assist in maintaining the Radia Software Deployment System (HP Client Automation).
    • ·        Manage, planned and performed projects for Phoenix Interactive’s Commander Software solutions in their largest environment to date.
    • ·        Plan and strategies to further progress the managed services department.
    • ·        Maintain SQL and Windows 2008 R2 servers.
    • ·        Create documentations and process guides for other departments.
    • ·        Maintain SharePoint 2010 site for Department.
    • ·        Managed, planned, and performed projects for Phoenix Interactive’s VISTA  ATM.
    • ·        Managed, planned, and performed project to upgrade Production Commander Environment.
    • ·        Utilize ITIL standards for Change Control of Packages from development to deployment.
    • ·        In charge of Corrective Marketing and Scheduling for Commander solution.
    • ·        Pushed many banking campaigns via Commander.
    • ·        Participated in Major Upgrade Projects including DM Gateway, Commander check imaging and Redesign/Upgrade of Environment.

    Sutherland Systems                            Systems Administrator                       August 2007 - March 2012

    • ·        Installed, configured, supported, and performed troubleshooting duties on Windows XP, Windows Vista, Windows 7, Windows Server 2003, and Windows Server 2008, as well as Macintosh OS X including iPad and iPhone implementation and various Linux distributions, for direct clients including corporations, small businesses, charitable organizations, and home users. Provided hands on support, phone support, one on one support and support via remote access software.
    • ·        Resolved various connectivity issues including TCP/IP, cabling, switch and router issues.
    • ·        Started Sutherland Systems with one employee and grew my business to 20 employees. Organization of said employees, including scheduling and management of pay systems. Devised a successful reward program to encourage productivity, which increased substantially.
    • ·        Performed virus removal including malware, spyware, trojan horse viruses, worms, and email viruses. Installed antivirus software suites and other protection strategies, including firewall software. Created backups of client systems and restored said systems. Advised clients on safe practices regarding the Internet and software external to the clients closed systems.
    • ·        Supported clients by enhancing systems performance via routine maintenance, disk defrag, memory clearing, and by eliminating unwanted processes.
    • ·        Installed and configured internal and external drives, graphic processors, network interfaces, and various other hardware systems including peripherals and other system cards.
    • ·        Supported end users using off the shelf software such as Microsoft Office, Internet Explorer and other web browsers, SharePoint and various Adobe products. I have also conducted informal training in these software suites.

    I have conducted research and analyzed new technologies for recommendations to clients

    • ·        I have planned and implemented various size networks from two wireless clients to a sever farm. Including various Cisco routers and I am familiar with IOS.
    • ·        I have installed various levels of SharePoint.
    • ·        I have managed Microsoft networks including managing Active Directory.

    S&R Electric                Network Administrator           /Supervisor      November 2003 – August 2007

    • ·        Installed, configured, supported and performed troubleshooting on Windows XP, Windows 2000, Windows Server 2000, Windows Server 2003 and Windows NT 4 for small businesses, home users and schools. I provided hands on support and phone support for the above operating systems.
    • ·        I resolved network connectivity issues involving TCP/IP and various WAN technologies.
    • ·        I enhanced the performance of the above operating systems by performing maintenance such as hard drive defragmentation and virus removal. Set up maintenance plans and carried them out including regular hardware cleaning.
    • ·        Installed and configured hardware and peripherals including printers, ZIP drives, external hard drives, web cameras, video cards, network interface cards, SCSI cards and hard drives, and point of sales peripherals.
    • ·        Kept up to date on new technologies for recommendation to my superiors.

    Applied Technologies Ventures                      Network Engineer                               July 1999 – November 2003

    • ·        Installed, configured and supported Windows 95, Windows 98, Windows ME, Windows 2000, Windows 2000 Server and Windows NT 4 for large business including Auto Zone and Wizards of the Coast. I provided support around the clock by phone and hands on support.
    • ·        Designed and implemented Windows networks including Active Directory and Cisco routers. Resolved connection issues on local networks and wide area networks using tools such as ping and trace route.
    • ·        Installed and resolved issues involving hardware and peripherals on everything from personal computers to rack mount servers including hard drive backups and restores.
    • ·        Supported end users in off the shelf software and custom software, including point of sale software and custom medical suites. Conducted informal training in this software.

    United States Navy                                          Corpsman                                            April 1991 – April 1995

    • ·        Performed patient care in a hospital environment including everything from taking vital signs to minor surgeries.
    • ·        Supported the United States Marines Corps as combat medic. Including Operation Desert Storm and operations in Bosnia and Somalia.
    • ·        Conducted medical record keeping for the squad level up to and including shot records for the entire west coast.
    • ·        Was second in command for my fire team.


    Herzing University      AAS, Computer Network Security Technology         

    Hocking College          AAS, Natural History and Historical Interpretation                            

    Working continuously toward additional certifications and or classes

    CompTIA A+     

Fast Rope

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