MARIE E. FRY - 937-510-4939 - Mariefry66@gmail.com
PROFESSIONAL EXPERIENCE
Effective self-starter demonstrating solid experience across business lines, products, services and technologies. Creative, highly energized professional with outstanding communication skills and visionary problem solving ability. Combines “hands-on” technical qualifications with employee development to achieve consistent success in customer satisfaction and bottom line profits. Strengths include:
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§ Customer Service Expert
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§ Highly developed computer skills
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§ “Go-To” Problem Solving Specialist
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§ Complex Problem Troubleshooting
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§ Excellent data entry skills
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§ Dependable
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§ NRMCA Plant Supervisor Certification
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§ Client Liaison
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PROFESSIONAL EXPERIENCE
CONCRETE SHIPPER / CONCRETE BATCH 2019 to PRESENT
U S Concrete / Midland, TX & Washington DC
Concrete Supplier. Responsible for the coordination of Plant, Batching, and Loading Drivers
Duties include:
- Batching
- Driver management
- Communicating with Managers, Order Takers, Dispatch
- Accurate data entry
- Personally follow up with drivers to maintain quality of service and proper documentation, increasing sales
- Minimize the loss of product and customer's time
- Organize and ensure loads are delivered
- Inventory control and material ordering
- Report creation
- Managing Plant Maintenance
- Hiring, disciplinary, and firing of personnel
- Inside sales
CONCRETE SHIPPER / PLANT MANAGER 2015 to 2019
Supermix/ Fort Pierce, FL
Concrete Supplier. Responsible for the coordination of Plant, Customer, and Drivers
- Duties include correspondence with customer, driver, managers, order takers, and accurate data entry.
- Personally follow up with drivers to maintain quality of service and proper documentation, increasing sale
through professionalism and accuracy.
- Minimize the loss of product and customer's time
- Organize and ensure loads are delivered from 3 geographically dispersed plants
- Inventory control and material ordering
- Batching
- Hiring, disciplinary, and firing of personnel
- Inside sales
- Report creation
CONCRETE SHIPPER 2012 to 2015
Titan America- Tarmac / Deerfield Beach, FL
Responsible for the coordination of Plant, Customer, and Drivers
§ Duties include correspondence with customer, driver, managers, order takers, and accurate data entry.
§ Personally follow up with drivers to maintain quality of service and proper documentation, increasing sales through professionalism and accuracy.
§ Minimize the loss of product and customer's time
§ Organize and ensure loads are delivered from 4 different plants
DISPATCHER 2009 to 2012
TVMC/ Clayton, OH
Responsible for the coordination of driver with loads on both outgoing and return trips.
§ Duties include correspondence with customer, driver, safety manager, load boards, payroll, and accurate data entry.
§ Personally trained all staff on logs and followed up with drivers personally to maintain quality of service and proper documentation, increasing sales through professionalism and accuracy.
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DISPATCH MANAGER / INSIDE SALES / CUSTOMER SERVICE 2008 to 2009
K-Com Environmental / Fort Wayne, IN
Responsible for the coordination of driver with loads on both outgoing and return trips.
§ Duties include correspondence with customer, driver, safety manager, and accurate data entry. Proficiency earned an offer to be promoted to Outbound Planner.
§ Coordinated Tanker, Roll-off box, VAC boxes and Van loads for appropriate HAZMAT containment.
§ Attained 40 hour HAZWOPER certification, Health and Safety training and DOT regulations.
CUSTOMER SERVICE MANAGER / NETWORK PLANNER 2005 to 2008
Hiner Transport, Inc. / Huntington, IN
Responsible for the coordination of driver with loads on both outgoing and return trips.
§ Duties include correspondence with customer, driver, safety manager, and accurate data entry. Proficiency earned an offer to be promoted to Outbound Planner.
§ Attained Customer Service Manager and Outbound Planner simultaneously, because both require high customer involvement.
§ Inbound and outbound planning for approximately 230 trucks a day.
LOGISTICAL DISPATCH AND CUSTOMER SERVICE REPRESENTATIVE 2003-2005
Schneider National Trucking / Garrett, IN.
Responsible for operation and quality output.
- Developed and coordinated staff through phone, strategic marketing, and relationship development.
- Personally trained all staff on logs and followed up with drivers personally to maintain quality of service and proper documentation, increasing sales through professionalism and accuracy.
- Developed driver retention plan.
DISPATCHER AND VAN EQUIPMENT COORDINATOR 1998-2003
North American Van Lines/ Fort Wayne, IN
Managed several specialized accounts within Northeast Indiana, responsible for coordinating pickup times, any particular packing/ hauling requirements, directions, coordinating drivers, over the road problem solving, customer service, sales support, and final placement of delivered product; prepared and gave reports; input and monitored live tracking data; visited larger customers to help create relationships and display a dedication to customers needs.
- Worked specialized account to deliver delicate computerized narcotic dispensing equipment to major hospitals.
§ Promoted in short time period from customer service role to dispatching, while maintaining original responsibilities.
EDUCATION/PROFESSIONAL DEVELOPMENT
Specialized training includes;
“Follow This Path…How the World’s Greatest Organization Drive Growth by Unleashing Human Potential”
NRMCA Plant Supervisor Certification
References Provided Upon Mutual Interest.
