Jonathan Shell's Resume

  • 28 May 2019 11:39 AM
    Message # 7474733

    Attached is Jonathan Shell's resume for your consideration - Jonathan is pursuing a degree in computer information systems and is looking to obtain practical work experience.  

    Jonathan Shell

    Address: Bellbrook, OH 45305

    Mobile: (937) 516-3593

    Email: JonathanDShell@gmail.com

customer service professional with over 9 years of varying customer support roles. Pursuing IT role for the Department of Defense and specializing in IT customer support.


    CompTIA Security + Certified, Apr 2019

    Familiar with multi-line phones (transferring, place on hold etc)

    Microsoft Office Experience

    Inventory Management

    Effective Communicator

    Able to effectively gather requirements/issues via phone and email

    Dedicated, Adaptive, Positive Attitude

    Able to provide timely reports/service

    Work History

    Total Quality Logistics                                                                                       2018-2019

    6525 Centerville Business Pkwy, Centerville, OH 45459 

    Logistics Account Executive Trainee

    Responsibilities and Accomplishments:

    •    Facilitated support with truck drivers, shippers, receivers, and customers to track and guide the truck deliveries to meet all load requirements while operating within the Department of Transportation laws and regulations
    •    Building delivery loads using proprietary software
    •    Responsible for making at least 500 calls, booking 14 loads, and 10 hours of outbound call time weekly
    •    Performed data management for customers, drivers, product, accessorial fees and agreements
    •    Prospecting for new potential customers, qualifying their business to match them up with the correct services company provides
    •    Managing existing companies expectations, and quoting lanes of new business
    •    Fielding calls for nationwide accounts, solving logistical problems and issuing comchecks when necessary
    •    Training other trainees from day one to be able to fulfil all the same roles
    •    Achieved highest overall weekly metric over 25 other competitive brokers in my position four times receiving branch wide accolades

    Buffalo Wild Wings                                                                                          2015 - 2018

    2776 Centre Dr. Beavercreek, OH 45324

    Lead Waiter

    Responsibilities and Accomplishments:

       Guest experience coordinator

       Team coordinator and planner

       Training other servers

       Organizing, restocking and cleaning work space for efficiency

    Best Buy                                                                                                            2009 - 2015

    2907 Centre Dr. Beavercreek, OH 45323

    Lifestyle Supervisor

    Responsibilities and Accomplishments:

    •    Continuation of all duties of a Portable Electronics and Gaming specialist roles
    •    Creating orders for delivery and installation of Appliances, Televisions, Home Theater Systems and accessories

    Gaming Specialist

    Responsibilities and Accomplishments:

       Continuation of all duties of a Portable Electronics specialist role

       Troubleshooting and repairs of electronics

       Managing the stock of unreleased product to meet demand

    Portable Electronics Specialist

    Responsibilities and Accomplishments:

       Technical training on digital cameras, MP3 players and e-readers

       Part of the Physical Inventory team dedicated to tracking the location and amount of all product

       Worked closely with Loss Prevention to prevent and interrupt theft


    Pursued Associates degree in Computer Information Systems at Sinclair Community College. Not yet completed.


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