Attached is Jonathan Shell's resume for your consideration - Jonathan is pursuing a degree in computer information systems and is looking to obtain practical work experience.
Jonathan Shell
Address: Bellbrook, OH 45305
Mobile: (937) 516-3593
Email: JonathanDShell@gmail.com
Dedicated
customer service professional with over 9 years of varying customer support roles. Pursuing IT role for the Department of Defense and specializing in IT customer support.
Certifications/Experience
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CompTIA Security + Certified, Apr 2019
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Familiar with multi-line phones (transferring, place on hold etc)
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Microsoft Office Experience
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Inventory Management
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Effective Communicator
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Able to effectively gather requirements/issues via phone and email
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Dedicated, Adaptive, Positive Attitude
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Able to provide timely reports/service
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Work History
Total Quality Logistics 2018-2019
6525 Centerville Business Pkwy, Centerville, OH 45459
Logistics Account Executive Trainee
Responsibilities and Accomplishments:
- ▫ Facilitated support with truck drivers, shippers, receivers, and customers to track and guide the truck deliveries to meet all load requirements while operating within the Department of Transportation laws and regulations
- ▫ Building delivery loads using proprietary software
- ▫ Responsible for making at least 500 calls, booking 14 loads, and 10 hours of outbound call time weekly
- ▫ Performed data management for customers, drivers, product, accessorial fees and agreements
- ▫ Prospecting for new potential customers, qualifying their business to match them up with the correct services company provides
- ▫ Managing existing companies expectations, and quoting lanes of new business
- ▫ Fielding calls for nationwide accounts, solving logistical problems and issuing comchecks when necessary
- ▫ Training other trainees from day one to be able to fulfil all the same roles
- ▫ Achieved highest overall weekly metric over 25 other competitive brokers in my position four times receiving branch wide accolades
Buffalo Wild Wings 2015 - 2018
2776 Centre Dr. Beavercreek, OH 45324
Lead Waiter
Responsibilities and Accomplishments:
▫ Guest experience coordinator
▫ Team coordinator and planner
▫ Training other servers
▫ Organizing, restocking and cleaning work space for efficiency
Best Buy 2009 - 2015
2907 Centre Dr. Beavercreek, OH 45323
Lifestyle Supervisor
Responsibilities and Accomplishments:
- ▫ Continuation of all duties of a Portable Electronics and Gaming specialist roles
- ▫ Creating orders for delivery and installation of Appliances, Televisions, Home Theater Systems and accessories
Gaming Specialist
Responsibilities and Accomplishments:
▫ Continuation of all duties of a Portable Electronics specialist role
▫ Troubleshooting and repairs of electronics
▫ Managing the stock of unreleased product to meet demand
Portable Electronics Specialist
Responsibilities and Accomplishments:
▫ Technical training on digital cameras, MP3 players and e-readers
▫ Part of the Physical Inventory team dedicated to tracking the location and amount of all product
▫ Worked closely with Loss Prevention to prevent and interrupt theft
Education
Pursued Associates degree in Computer Information Systems at Sinclair Community College. Not yet completed.
REFERENCES WILL BE PROVIDED UPON REQUEST
